Last updated: July 22, 2026

These Terms of Use and Sale (the “Terms”) are an agreement between you and hDrop Technologies Inc. (“hDrop,” “we,” “us,” or “our”). They govern your access to and use of hDrop’s websites, mobile and web applications, software, digital features, and related services (collectively, the “Services”), as well as purchases of hDrop-branded devices and accessories (the “Products”) directly from hDrop.

Please read these Terms before using the Services or placing an order. By creating an account, clicking to accept these Terms, placing an order, or using the Services, you agree to these Terms. If you do not agree, do not use the Services or purchase a Product from us.

These Terms do not limit any warranty, withdrawal, refund, or other consumer right that cannot lawfully be limited or waived. If mandatory law where you live gives you greater protection, that law controls to the extent of any conflict.

1. Who may use the Services

You must be legally capable of entering into a contract. If you are under the age of majority where you live, a parent or legal guardian must review and accept these Terms for you and supervise your use of the Product and Services.

The Services are not directed to children under 13, and children under 13 may not create an account. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided personal information to us should contact us at [email protected].

You may not use the Services if applicable law prohibits you from doing so or if we previously suspended or terminated your account for a material violation of these Terms.

2. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. The Privacy Policy applies to your use of the Services but is not part of these Terms unless applicable law provides otherwise.

3. Accounts and security

Some features require an account. You agree to provide accurate, current information and to keep it updated. You are responsible for safeguarding your login credentials and for activity performed through your account, except to the extent caused by hDrop’s failure to use reasonable security measures.

Notify us promptly at [email protected] if you believe your account or credentials have been compromised. We may require reasonable steps to verify your identity before restoring access or acting on an account request.

You are responsible for obtaining a compatible phone or other supported device, internet access, and Bluetooth access. Carrier, internet, and other third-party charges may apply.

4. Limited license to use the Services

Subject to these Terms, hDrop grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services, hDrop content, and software embedded in a Product for their intended purposes.

Except where applicable law permits otherwise, you may not:

copy, sell, rent, sublicense, distribute, or commercially exploit the Services or hDrop content;

modify, translate, reverse engineer, decompile, disassemble, or attempt to derive source code from the Services or Product firmware;

bypass access controls, security controls, or usage limits;

probe or test the vulnerability of our systems without written authorization;

interfere with the integrity, operation, or availability of the Services;

use automated means to scrape or extract data from the Services except as expressly permitted by us;

use the Services to violate law, infringe another person’s rights, impersonate another person, distribute malware, or engage in fraud, harassment, or abuse; or

connect counterfeit, unauthorized, or intentionally incompatible hardware or software in a manner that could harm the Services, a Product, or another user.

Nothing in these Terms restricts rights that cannot lawfully be restricted, including any nonwaivable right to make an interoperable product or to engage in lawful security research.

5. Your content and feedback

You retain ownership of text, images, reviews, activity information, and other content you submit to the Services (“User Content”). You grant hDrop a non-exclusive, worldwide, royalty-free license to host, copy, process, adapt, transmit, and display User Content only as reasonably necessary to operate, secure, support, and improve the Services, comply with law, and exercise rights you specifically authorize. This license ends when the User Content is deleted from our active systems, except for reasonable backup retention, legal obligations, and content you shared publicly or with others who have not deleted it.

You represent that you have the rights needed to submit User Content and that it does not violate law or another person’s rights. We may remove or restrict access to User Content when we reasonably believe it violates these Terms, creates a safety or security risk, infringes rights, or must be removed to comply with law.

If you voluntarily provide suggestions or product feedback, you permit hDrop to use that feedback without restriction or compensation. This does not transfer ownership of any patent, copyrighted work, or other material included in the feedback.

6. hDrop intellectual property

The Services, Product software and firmware, hDrop content, logos, trade names, designs, and underlying technology are owned by hDrop or its licensors and are protected by intellectual-property laws. Except for the limited license in Section 4, no right or license is granted to you. You may not remove or obscure proprietary notices.

7. Fitness, wellness, and safety notice

hDrop is a fitness and wellness product, not a medical device. The Products and Services are not intended to diagnose, monitor, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice, diagnosis, treatment, or emergency services.

Hydration, sweat, electrolyte, temperature, and related values are estimates. Results may be incomplete, delayed, or inaccurate because of sensor limitations, placement, skin contact, user characteristics, environment, activity type, intensity, connectivity, or other factors. Do not rely on a Product or the Services to make medical decisions or as the sole basis for decisions that could affect your health or safety.

Consult a qualified healthcare professional before beginning or changing an exercise or hydration program, especially if you have a medical condition, use an implanted electronic device, take medication, are pregnant, are sensitive to heat, or have been advised to restrict fluid or electrolyte intake. Stop using the Product and seek appropriate medical attention if you experience concerning symptoms. Contact local emergency services for an emergency.

Use and care for each Product only as described in its current instructions and safety materials. Do not use a Product underwater or in a sauna unless the instructions for that Product expressly allow it. Stop using a Product that is damaged, unusually hot, swollen, leaking, or otherwise unsafe.

Battery safety

hDrop Gen 1: This model may use a CR2032 coin-cell battery. Coin batteries can cause severe injury or death if swallowed or inserted into the body. Keep new and used batteries away from children. If a battery may have been swallowed or inserted, obtain immediate medical attention. Secure the battery compartment and stop using the Product if the compartment does not close securely.

hDrop Gen 2: This model uses a rechargeable battery. Do not open the enclosure, puncture the Product, expose it to fire or excessive heat, or attempt to remove or replace the battery.

The safety statements on the Product, packaging, and current user instructions control if they are more specific than this summary.

8. Orders, prices, and payment

Product listings are invitations to place an order. Your order is an offer to purchase, which hDrop may accept or reject. An order is accepted when we send an order-confirmation or shipping-confirmation message indicating acceptance, depending on the checkout flow. We may reject or cancel an order for a legitimate reason, including suspected fraud, pricing or inventory errors, legal restrictions, or limits on quantities. If we cancel an order after payment, we will refund the amount charged.

Prices, availability, and promotions may change before an order is accepted. The price shown at checkout, together with any separately disclosed tax, shipping, duty, or other charge, is the amount you authorize us to collect. You are responsible for applicable taxes and import charges unless checkout states that they are included or prepaid.

Product photographs and screen colors are illustrative. Minor nonmaterial differences in color, packaging, or appearance are not defects. Product descriptions and specifications in effect when your order is accepted form part of the sale.

Products purchased from an authorized third-party seller are subject to that seller’s sale and return terms. The hDrop Limited Warranty in Section 12 may still apply.

9. Shipping, delivery, and risk of loss

Shipping and delivery dates are estimates unless we expressly guarantee a date. We will provide notices, options, or refunds for material delays when required by law. Please inspect the shipment promptly after delivery.

For consumer purchases, risk of loss passes to you when the Product is delivered to you or a person you designate, except where applicable law provides otherwise. If you arrange your own carrier and that carrier was not offered by hDrop, risk may pass when the Product is delivered to that carrier to the extent permitted by law.

Contact [email protected] promptly if a shipment is lost, arrives damaged, contains the wrong item, or arrives with torn, cut, punctured, removed, or otherwise compromised Thermofilm. Keep the shipping carton, Product packaging, and photographs so we can investigate.

10. Thirty-day voluntary return policy

This Section applies only to Products purchased directly from hDrop. It is a voluntary return policy for customers who change their minds; it is separate from the Limited Warranty and any nonwaivable rights for defective, damaged, misdescribed, or incorrectly supplied Products.

10.1 Return window and authorization

You may request a return within 30 calendar days after delivery. Email [email protected] with your order number and the Product you wish to return. If the return is eligible, we will provide return instructions and, when available, a return label. Ship the return within 14 calendar days after we issue the authorization unless our instructions provide a later date.

Do not send a Product to our business address without return authorization. Unauthorized shipments may be delayed or returned to the sender.

10.2 Meaning of “Thermofilm,” “original packaging,” and “used”

“Thermofilm” means the clear, manufacturer-applied heat-shrink protective film that seals the Product’s retail box.

For this voluntary return policy, “original packaging” means the complete retail box with the Thermofilm fully intact and unbroken, together with all originally included accessories, straps, cables, manuals, inserts, and other components.

A Product is considered used for this voluntary return policy as soon as its Thermofilm is broken, cut, torn, punctured, peeled, removed, or otherwise compromised—even if the Product was never activated, worn, or exposed to perspiration. A Product whose Thermofilm remains fully intact is considered unopened, subject to inspection for damage or tampering.

If the Thermofilm was already compromised when the shipment arrived, contact us promptly and, if reasonably possible, before opening the box further. A Thermofilm seal damaged before or during delivery will not cause the Product to be treated as used by you.

The Thermofilm rule applies only to voluntary change-of-mind returns. Breaking the Thermofilm does not, by itself, void the Limited Warranty or eliminate rights relating to a defect, shipping damage, a misdescribed Product, or a wrong item.

10.3 Refund for an unopened Product

If the Thermofilm is intact and the Product is complete and in its original condition, we will refund the amount paid for the returned Product. The $26.99 recycling and fulfillment fee does not apply.

10.4 Refund for a used Product

If the Thermofilm is compromised, the Product is treated as used. Because a used wearable may have been exposed to skin or perspiration and cannot be resold as new, we will deduct a $26.99 recycling and fulfillment fee from the Product refund.

The $26.99 recycling and fulfillment fee applies to an otherwise eligible voluntary return whenever the Thermofilm has been compromised, including when the customer declines technical help or troubleshooting, or declines to reasonably cooperate with hDrop’s assessment of the Product. The fee is based on the Product’s opened and used-return status—not on the customer’s decision to decline support.

If a customer claims that an opened Product is defective, damaged, or incorrectly supplied, hDrop may request reasonable information, troubleshooting, photographs, diagnostic data, or return inspection needed to evaluate that claim. If the customer declines to reasonably cooperate, hDrop may be unable to verify and approve the return as a no-fee defect claim. If the Product otherwise qualifies for a voluntary used-Product return, hDrop will process it under this Section and deduct the $26.99 fee. This paragraph does not limit any consumer right that cannot lawfully be limited, and hDrop will not require unreasonable, unsafe, excessively burdensome, or paid troubleshooting as a condition of a statutory remedy.

To qualify for a used-Product return, the Product must be complete and must not be materially damaged, abused, altered, or modified. The serial number and other identifying labels must be intact. We may deny the voluntary return or make a deduction reasonably reflecting lost value if components are missing or the Product has damage beyond what is necessary to inspect it, but only to the extent permitted by law.

10.5 Shipping charges

For a voluntary return, original shipping charges and return-shipping costs are not refundable. If hDrop provides a prepaid return label, its disclosed cost may be deducted from the refund. We do not deduct shipping that you did not pay, such as a genuinely free standard-shipping charge.

We pay reasonable return-shipping costs and do not charge the $26.99 fee when a return is due to a verified manufacturing defect, shipping damage, a wrong item, or another circumstance for which hDrop is legally responsible. We also refund original standard delivery charges whenever applicable law requires it.

10.6 Items not eligible for voluntary return

The following are not eligible under this voluntary return policy:

gift cards, except where law requires redemption or refund;

Products not purchased directly from hDrop;

returns requested after the 30-day period;

Products materially damaged through accident, misuse, abuse, unauthorized modification, or improper care;

Products with a removed or altered serial number; and

Products missing material components, unless hDrop agrees to a deduction or other resolution.

These exclusions do not limit rights that apply to defective, damaged, misdescribed, or incorrectly supplied goods.

10.7 Inspection and refund timing

We will notify you when the return arrives. Inspection may take up to 10 business days. If approved, we will issue the refund to the original payment method within 10 business days after inspection. Your bank or payment provider may take additional time to post the credit.

10.8 Gifts

Refunds normally go to the original payment method. If the order was designated as a gift at checkout and our system supports gift credit, we may issue the recipient a gift credit instead. If it was not designated as a gift, the purchaser will receive the refund and may be notified of the return.

11. Exchanges and order problems

We replace or otherwise remedy Products that arrive damaged, are incorrectly supplied, or have a covered defect, subject to the Limited Warranty and applicable law. Contact [email protected] before returning anything. Depending on the circumstances, we may troubleshoot the Product, request photographs or other reasonable evidence, or arrange inspection.

For a change of size, color, or preference, return the eligible item under Section 10 and place a new order unless customer support offers a direct exchange.

12. hDrop Technologies Inc. one-year limited warranty

This Section is the written warranty for Products sold in the United States. It is titled and intended as a LIMITED WARRANTY. Consumers outside the United States may have additional or longer statutory guarantee rights, as explained in Section 21.

12.1 Warrantor and covered Products

The warrantor is:

hDrop Technologies Inc.
2400 Riverfront Drive, Apt. 427
Little Rock, Arkansas 72202, USA
[email protected]
+1 (501) 707-8167

This Limited Warranty covers a new hDrop-branded device and the hDrop-branded accessories included in its original retail package when purchased by the original end-user consumer directly from hDrop or an authorized hDrop seller. It is not transferable unless applicable law requires otherwise.

12.2 Warranty period

The warranty period is one year from the date the Product is delivered for a direct hDrop purchase or one year from the original retail purchase date for an authorized-reseller purchase. A valid claim submitted during the warranty period remains eligible even if evaluation or service occurs later.

12.3 What is covered

hDrop warrants that the covered Product will be free from defects in materials and workmanship under normal consumer use in accordance with hDrop’s published instructions during the warranty period.

12.4 What hDrop will do

If hDrop confirms a covered defect, hDrop will, at its option and without charge for parts or labor:

repair the Product;

replace it with a new or refurbished Product or component that is functionally equivalent; or

refund the price paid for the covered Product.

hDrop will provide or reimburse reasonable shipping needed for approved warranty service. A repaired or replacement Product is covered for the longer of the remainder of the original warranty period or 90 days after it is returned to you.

12.5 What is not covered

This Limited Warranty does not cover:

normal wear, cosmetic damage that does not affect function, or normal depletion of a battery;

damage caused by accident, misuse, abuse, improper cleaning or storage, use outside published instructions, unauthorized commercial use, or exposure to liquids, heat, or environments beyond the Product’s published limits;

damage caused by modifications, service, parts, or accessories not supplied by hDrop, but only to the extent that they caused the claimed damage or defect;

lost or stolen Products;

a Product with a serial number removed or altered; or

software or services supplied by a third party under its own terms.

Opening the retail packaging or breaking the Thermofilm does not void this Limited Warranty. Opening, disassembling, or modifying the Product itself may exclude coverage only when and to the extent that the action causes the claimed damage or prevents hDrop from reasonably evaluating the claim.

12.6 How to obtain warranty service

Email [email protected] with your name, proof of purchase, Product model and serial number, and a description of the issue. Include photographs, logs, or troubleshooting information if reasonably requested. We may first attempt remote troubleshooting. If a return is needed, we will provide authorization and shipping instructions. Do not send a Product without authorization.

12.7 Implied warranties and state-law rights

To the extent permitted by law, any implied warranty of merchantability or fitness for a particular purpose is limited to the one-year duration of this Limited Warranty. Some states do not allow limits on how long an implied warranty lasts, so this limitation may not apply to you.

To the extent permitted by law, hDrop is not responsible under this Limited Warranty for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this Limited Warranty excludes or restricts a right or remedy that cannot lawfully be excluded or restricted.

13. Software, updates, and availability

Products may require software or firmware updates. We may provide automatic updates for security, safety, interoperability, bug fixes, or feature changes. Keep your apps and Product firmware current. Some features may differ by Product, device, operating system, region, or third-party integration.

We may change or discontinue a feature or Service. When a change materially reduces a paid Service or functionality that applicable law requires us to maintain, we will provide notice, a remedy, or a refund as required by law. We do not promise that every Service will always be available, uninterrupted, or error-free.

14. Communications

You agree that we may send transactional and administrative communications relating to your account, orders, safety, security, warranties, or changes to these Terms. Where law permits, electronic communications satisfy requirements that a notice be in writing.

Marketing email, text messages, and push notifications are governed by the consent you provide and applicable law. You may withdraw marketing consent using the unsubscribe or preference tools provided. Withdrawing marketing consent does not stop necessary transactional or safety communications.

15. Third-party services

The Services may link to or interoperate with third-party devices, apps, websites, payment providers, or other services. Third-party services are governed by their own terms and privacy policies. hDrop is not responsible for a third party’s service, content, or conduct, except to the extent hDrop cannot lawfully exclude responsibility or expressly promises otherwise.

16. Suspension and termination

You may stop using the Services and request account deletion as described in the Privacy Policy. We may suspend or terminate access when reasonably necessary to protect users or the Services, comply with law, address fraud or security risks, or respond to a material or repeated breach of these Terms. When practical and lawful, we will provide notice and a reasonable opportunity to cure before termination.

Termination does not eliminate rights or obligations that arose before termination. Sections that by their nature should survive—including ownership, warranty rights, disclaimers, liability limits, dispute terms, and general provisions—will survive.

17. Service disclaimers

The Limited Warranty in Section 12 applies to covered Products. Except for that Limited Warranty, any express promise made in writing by hDrop, and rights that cannot be waived, the Services and hDrop content are provided “as is” and “as available.” To the maximum extent permitted by law, hDrop disclaims warranties relating solely to the Services, including implied warranties of noninfringement and any warranty arising from course of dealing or usage of trade.

hDrop does not warrant that the Services will be uninterrupted, completely secure, error-free, or suitable for every purpose. These disclaimers do not apply where prohibited by law and do not disclaim implied warranties for a consumer Product in a manner prohibited by the Magnuson-Moss Warranty Act or other applicable law.

18. Limitation of liability

To the maximum extent permitted by law, hDrop and its affiliates, officers, employees, suppliers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from the Services or these Terms, even if advised that such damages are possible.

To the maximum extent permitted by law, hDrop’s total aggregate liability arising from the Services or these Terms will not exceed the greater of (a) the amount you paid hDrop for the Product or Service giving rise to the claim or (b) US$100.

These exclusions and limits do not apply to the Limited Warranty remedy; refund obligations; death or personal injury caused by negligence; fraud or fraudulent misrepresentation; willful misconduct or gross negligence; product liability that cannot be limited; breach of a nonwaivable data-protection duty; or any other liability that applicable law does not allow hDrop to exclude or limit.

19. Indemnity for unlawful or business use

If you use the Services on behalf of a business, or if your unlawful conduct or User Content causes a third-party claim against hDrop, you will indemnify hDrop and its affiliates, officers, employees, and agents against the resulting losses, liabilities, and reasonable legal costs to the extent permitted by law and caused by your breach of these Terms, violation of law, or infringement of another person’s rights. This Section does not require an individual consumer to indemnify hDrop for ordinary personal use of a Product or Service.

20. Informal resolution, governing law, and courts

Before filing a formal claim, you and hDrop agree to make a good-faith effort to resolve the dispute. Send a description of the issue and the relief requested to [email protected]. Either party may proceed after 30 days, or sooner if necessary to preserve a claim or seek urgent relief.

Except where mandatory consumer law provides otherwise, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. State and federal courts with jurisdiction in Delaware will have non-exclusive jurisdiction. A consumer may bring a claim in any court made available by nonwaivable law, including an eligible small-claims court.

These Terms do not require arbitration. Nothing prevents you and hDrop from agreeing to arbitrate a particular dispute after it arises.

21. International consumer rights

hDrop sells to customers in multiple countries. Mandatory local consumer law applies despite any contrary wording in these Terms.

21.1 European Economic Area and United Kingdom

If you are an EEA or UK consumer who buys online, you may have a statutory right to withdraw from the purchase within 14 days after delivery without giving a reason. You must clearly notify hDrop within the applicable period and return the goods as instructed. You generally bear the direct return cost if that was disclosed before purchase. Where required, hDrop will refund the Product price and the cost of the least expensive standard delivery option within the statutory period, although hDrop may wait until it receives the goods or evidence that you sent them.

To the extent the law applicable to your purchase permits, hDrop treats a wearable sealed by Thermofilm as a sealed health- or hygiene-sensitive Product that is not suitable for resale as new after the seal is broken. In that situation, the statutory withdrawal right may end when you break the Thermofilm after delivery. If local law does not recognize that exception for the Product or circumstances, your statutory withdrawal right remains and the Thermofilm rule will be applied only as far as local law permits.

The voluntary 30-day return policy in Section 10 does not replace statutory conformity or legal-guarantee rights. EEA and UK consumers retain all remedies, time periods, repair or replacement rights, price-reduction rights, termination rights, and cost-free return rights for nonconforming goods required by local law. The one-year Limited Warranty is additional to those rights and does not shorten them.

21.2 Other countries

Consumers elsewhere retain any mandatory cooling-off, legal-guarantee, warranty, refund, forum, or other rights provided by applicable law. Contact [email protected] if you need region-specific return instructions.

22. FCC notices

hDrop Gen 2

Product model: HDROPV2
FCC ID: 2A88J-HDROPV2

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference; and (2) this device must accept any interference received, including interference that may cause undesired operation.

hDrop Gen 1

Product model: HDROPV1
FCC ID: 2A88J-HDROPV1

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference; and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Additional model-specific FCC information may appear in the Product’s instructions, packaging, electronic label, or other compliance materials.

23. Changes to these Terms

We may update these Terms prospectively. We will post the revised Terms with a new effective date and provide additional notice of material changes when required by law. Changes do not retroactively reduce rights relating to an order already accepted or a claim that arose before the change. If you do not agree to revised Terms governing the Services, you must stop using the Services.

24. General provisions

These Terms, the Privacy Policy, the Limited Warranty, any applicable Product instructions, and any additional terms presented for a specific purchase or feature constitute the agreement between you and hDrop concerning their subject matter. If specific purchase terms conflict with these Terms, the specific terms control for that purchase, subject to mandatory law.

If a provision is held unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, but you may transfer nonwaivable consumer or warranty rights. hDrop may assign these Terms in connection with a merger, reorganization, sale of assets, or by operation of law, provided the assignment does not reduce your mandatory rights.

Headings are for convenience only. “Including” means “including without limitation.”

25. Contact us

hDrop Technologies Inc.
2400 Riverfront Drive, Apt. 427
Little Rock, Arkansas 72202, USA
Email: [email protected]
Telephone: +1 (501) 707-8167

Contact customer support before mailing a return. The return destination may differ from the business address above.